Managed Services & Support

Long-term operational success is at the heart of our offering, where protection of our client’s investment and maximum uptime is at the forefront.

We offer a fully comprehensive service from end-user training and aftersales to regular servicing and optimisation through our yearly maintenance programmes. Our highly skilled team will be on hand to offer specialised support and training with technical expertise throughout your project and system lifecycle.

Available as an on-demand, remote and permanent on-site service, our bespoke solutions are tailored to suit your needs and budget.

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Service Level Agreements

Our Service Level Agreements (SLA’s) are designed to help streamline your business by shifting the burden of maintaining your audio-visual and broadcast systems. With a global wealth of AV knowledge and decades of industry experience, our support team can provide complete end-to-end management of your integrated systems. Our ISO 9001 quality management certification ensures unparalleled optimal service quality.

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Remote Access & Monitoring

Our remote access allows us to monitor performance of your systems and be proactive with any support to ensure things get back up and running with minimum inconvenience and disruption. Our solution ensures our clients are always supported through expert technical assistance, rapid response times and reduced downtime.

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On-Site Services

We provide dedicated on-site services ranging from system infrastructure maintenance to live event support.  We offer both standard and customised support packages to suit your needs, providing an in-house extension to your operational teams. We understand that every site and business is unique, which is why we work with you to provide technicians with independent and bespoke AV training and qualifications. We deliver proactive, data-driven, user-first support that provides our clients with turnkey solutions that oversee all functions related to audio visual end-user support.

 

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Aftersales Support

We have a dedicated and comprehensive aftersales service team that ensures your projects are serviced through the Defect Liability Period. We manage manufacturer warranty repairs and keep your project operational and maintained to the highest standard.  

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Break/Fix Support

Our reactive break/fix model involves one-time services, charged individually. Our support desk can provide instant remote support and dispatch service engineers when required. We constantly have a team of skilled engineers on the road ready for your call!

 

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Get In Touch Today.

Shane Long – Senior Supervisor

Email: shane.long@ct-group.com

Phone: +353871490439

 

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Our ISO Certification
Creative Technology Ireland have now maintained the ISO 9001:2015 certification for two years in a row

The ISO 9001:2015 certification helps us to:

  • Put our clients first, making sure we consistently meet their needs and exceed their expectations.
  • Work in a more efficient way as all of our processes are aligned and understood by everyone within our business.
  • Meet the necessary statutory and regulatory requirements.
  • Identify and address any risks that are associated with our business

It also involves ISO’s 7 quality management principles:

Get in Touch.

Get in touch today to discover how our team can bring your next project to life.

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